Q. How does the site work?

A. You can browse the site or use our search engine to find your desired products. You can then add them to your shopping cart and click on place order. You let us know your name, address and mobile number, you are done.  A Nakshi Hat representative will then Courier your order right to your address. 


Q. How much do deliveries cost?

A. we charge BDT 100 delivery fee. 


Q. How can I contact you?

A. You can always call +880-1957-207088 or mail us at [email protected] 


Q. How do I know when my order is here?

A. A Courier representative will call you as soon as they are at your area to let you know about your delivery. 


Q. How do I pay?

A. We accept cash on delivery and we also have Online bKash service. Don’t worry, our nakshi hat representatives should always carry enough change. 


Q. I can’t find the product I am looking for. What do I do?

A. We are always open to new suggestions and will add an item to our inventory just for you. There is a “Product Request” feature that you can use to inform us of your requirement. You can also call +880-1957-207088 or mail us at [email protected] to add an item to our inventory. 


Q. My order is wrong. What do I do?

A. Please Immediately call +880-1957-207088 and let us know the problem. 


Q. What if the item is out of stock?

A. We hold our own inventory , so we rarely run of out stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available.


Q. How do you deliver?

A. We use courier service to deliver. Our goal is to deliver the products to your place on time. 


Q. What is your policy on refunds?

A. You may get a refund within Seven (7) days on unopened or spoilt packaged products. We reserve the right to refuse a refund. Please contact us at +880-1957-207-088 if you want to return an item. 


Q. Can I get a refund via cash?

A. No, for any sort of issue, we will update the credit to your Nakshi hat account.


Q.  Can I order over the phone?

A. Absolutely. Our hotline is +880-1957-207088. 


Q. What about quality?

A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the Courier. If you forget to do that, you can call us within 3 days and we will replace the item for free. 


Q. How are you sourcing your products?

A. We have deals with manufacturers. We only sell gruantted products.